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Terms & Conditions

By creating an account, or by using or visiting our Website, you are bound to these Terms and you indicate your continued acceptance of these Terms.

Your Account

  • If you create an account on the Website, you are responsible for maintaining the security of your account.
  • You may not use false or misleading information in connection to your account.
  • You agree that we may take steps to verify the accuracy of information you have provided to us.
  • You are responsible for taking reasonable steps to maintain the confidentiality of your username and password.
  • You must immediately notify Bio-essence of any unauthorized uses of your information, your account or any other security breaches.

Purchase Conditions

  • Additional terms and conditions may apply to purchases of goods or services. You agree to abide by such other terms and conditions, including where applicable representing that you are of sufficient legal age to use or participate in such service or feature.
  • Bio-essence reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Bio-essence has the right to cancel the order and refund any amount paid in the best way.

Shipping Policy

  • Once an order is placed, we will dispatch it within 24 - 48 working hours from confirmation of your orders. Once the order has been dispatched it will be delivered within 5 to 7 working days.
  • Order deliveries will be made by a third party courier and logistics companies or Postal Services usually between 10.30am - 7:00pm from Monday to Saturday.
  • *The timelines are subject to external factors and may vary depending on the same

Return Policy

  • The products are not returnable. In case of any queries, please leave us a message through the Contact Us page.

Damages & Defective Items

  • All damaged or defective item claims must be made within 5 days of receiving your order.


  • Bio-essence’s Privacy Policy applies to use of this Site, and its terms are made a part of these Terms of Use by this reference.